Elevate customer experiences at Ribbon as their first dedicated Customer Success Lead. This role involves driving customer adoption, managing key enterprise accounts, and building successful processes.

As a Customer Success Lead, you’ll be pivotal in scaling Ribbon’s operations while engaging directly with enterprise clients. With a hands-on approach, you'll facilitate onboarding, business reviews, and impact measurement for a seamless customer journey. Your expertise will help shape the Customer Success function for optimal results and retention.

Key Responsibilities:



• Manage enterprise customer relationships from onboarding to renewal • Lead implementation and business review meetings proactively • Develop and document the Customer Success playbook • Drive measurable outcomes through product adoption • Identify growth opportunities and risks early in customer accounts

Requirements: • 5–7 years in Customer Success or Account Management • Experience with complex enterprise customers and relationship building • Solid executive communication and organizational skills • Familiarity with CRM systems, especially Attio • Background in HR tech or recruiting technology is an advantage

Become a key player in transforming hiring through exceptional customer support at Ribbon. #J-18808-Ljbffr

📌 Customer Success Lead at Ribbon (Winnipeg)
🏢 Social Leverage
📍 Winnipeg