As a Restaurant Manager at Tim Hortons, you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team setting and manage team members with open communication and understanding. You have the knowledge, skills, and long-term vision to support the Senior Leadership Team and Restaurant Owner in running a successful business.

Operational Management
Ordering supplies and overseeing building maintenance, cleanliness, and security
Accountable for production of Always Fresh standards and waste levels

Financial Management
Using restaurant-specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets
Controls Food/Paper/Labour costs in the restaurant and administers payrolls

People Management
Accountable for recruiting new team members, performance management, including training and developing current and existing team members
Builds the restaurant's bench strength by identifying and developing high-potential employees
Sets goals and objectives for the team and ensures an open-door policy for all team members
Provides open communication with General Manager and Restaurant Owner

Guest Experience




Ensures high standards of guest experience are maintained and demonstrated as a top priority
Handles guest complaints and queries with professionalism and concern
Implements and instills company policies, procedures, and ethics in their teams

Health & Safety
Works in compliance with occupational health and safety legislation
Ensures restaurant has a health and safety program in place
Conducts regular workplace inspections and responds to unsafe acts and conditions
Reports work-related injuries and illnesses to appropriate authorities
Performs accident investigations for all work-related injuries and illnesses

Requirements
Leadership experience in a restaurant or food service management role
Strong communication skills
Financial management ability including budgeting, cost control, and payroll administration
Knowledge of occupational health and safety legislation
Recruitment and performance management skills

Proven experience in restaurant or food service management, robust leadership and communication skills, knowledge of occupational health and safety legislation, financial management and budgeting experience.
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📌 Restaurant Manager Burlington
🏢 Tim Hortons
📍 Burlington