Empower HR teams as a Client Success Manager at Ribbon, guiding customers through their journey post-sale. Maximize adoption by providing ongoing support and resources.

As the main contact for customers, you'll oversee their experience with Ribbon from onboarding to renewal. Your skills will be key in understanding client goals and helping teams implement effective hiring practices. You will actively monitor customer satisfaction and proactively resolve challenges that may arise, paving the way for growth and improved productivity.

Key Responsibilities:
• Facilitate seamless onboarding and initial customer training
• Conduct regular check-ins to drive ongoing product adoption
• Analyze account usage and identify areas for improvement




• Share insights with internal teams to enhance customer strategies
• Collaborate on renewals and expansions with the Sales team

Requirements:
• Minimum of 3 years in customer success or related fields
• Proven ability to build relationships with stakeholders
• Solid communication skills for articulating solutions
• Highly organized with project management skills
• Motivated to enhance customer value and experiences

Join Ribbon and leverage your customer success expertise to transform hiring for organizations of all sizes.
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📌 Ribbon's Client Success Manager Role (Ontario)
🏢 Ribbon AI
📍 Ontario