Shape the future of customer engagement as the Director of Conversational Banking at RBC in Toronto, Canada. Lead the development of intelligent conversational AI systems that enhance client experiences across digital platforms.

In this leadership role, you'll channel your 10+ years of expertise in technology implementation and transformation into actionable strategies. You will guide a talented team in delivering sophisticated conversational AI solutions tailored for various client needs while continuously staying ahead of industry trends.

Key Responsibilities:
• Deliver the technology roadmap for conversational banking initiatives
• Oversee a team of Conversational Designers and Developers
• Foster relationships with clients to expand service offerings




• Lead end-to-end solution development and implementation
• Set and track key performance indicators for business advancement

Requirements:
• 10+ years in technology or customer experience positions
• 5+ years of experience in leading Conversational AI teams
• Proven track record in designing large-scale AI solutions
• In-depth knowledge of NLP and AI principles
• Strong business acumen and stakeholder engagement skills

Drive impactful change and enhance customer interactions through creative conversational technology at RBC.
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📌 Conversational Banking Director Role at RBC (Ontario)
🏢 RBC
📍 Ontario