Elevate your career as a Technical Support Engineer providing onsite IT solutions in Mississauga, Ontario. Focus on end-user assistance and network connectivity to drive client satisfaction.
As a Field Support Engineer, you will be responsible for delivering personalized IT support services. Your expertise will help resolve technical issues related to hardware, software, and network connectivity. This role emphasizes the importance of customer service and effective communication while adhering to SLAs.
Key Responsibilities:
• Troubleshoot and support desktops, laptops, and mobile devices
• Install and maintain hardware components and peripherals
• Configure Microsoft Teams Rooms and support AV systems
• Log and track support incidents in ITSM tools
• Comply with IT security policies and data regulations
Requirements:
• 2–5 years of technical support experience required
• Proficiency with Windows OS and Microsoft 365
• Solid problem-solving skills in client-facing environments
• Knowledge of basic networking principles
• Relevant IT certifications are a plus
Deliver exceptional IT support and enhance your technical expertise in a pivotal field support role.
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