Join iA Financial Group as a Customer Service Specialist, where your skills will be vital in supporting advisors. This contract role demands solid communication and problem-solving.

In this position, you will act as the key point of contact for advisors, solving issues and providing coaching as needed. You'll utilize your strong analytical skills and resourcefulness to handle calls and inquiries, ensuring each interaction embodies the company's STAR qualities. Availability for rotating shifts is also required.

Key Responsibilities:
• Manage incoming calls and provide timely responses
• Deliver accurate technical support and assistance
• Quickly respond to emails with detailed information
• Follow up on outstanding requests for prompt resolution
• Document interactions in JIRA for tracking

Requirements:
• 2-3 years experience in customer service roles
• Advanced proficiency in English and French
• Demonstrated problem-solving capabilities
• Strong organizational skills and reliability
• Ability to thrive in a fast-paced environment

Utilize your customer service talents at iA Financial and contribute to a supportive advisor environment.
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📌 Customer Service Specialist - iA Financial (Quebec City)
🏢 Iaawg
📍 Quebec City