Join F12 as a Systems Analyst, providing essential support to clients both remotely and onsite. Focus on resolving technical challenges while enhancing your IT skills in a collaborative workplace.

In the role of Systems Analyst, you'll report to the Manager of Service Delivery and focus on high-quality technical assistance. You will troubleshoot issues, manage client accounts, and create valuable documentation. This position will enhance your experience while contributing to F12's mission of empowering leaders in technology services.

Key Responsibilities:
• Support clients with various IT-related inquiries
• Document and update ticket statuses efficiently
• Communicate with clients articulately and courteously
• Assist in RMA processing and vendor coordination
• Learn and share knowledge through resources like IT Glue

Requirements:
• At least 1 year of experience in a support role
• Basic familiarity with Active Directory and Virtualization
• Eagerness to learn and share knowledge
• Uphold metrics and performance standards
• Availability for occasional after-hours on-call

Elevate your career in technology by solving real-world IT challenges at F12.
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📌 Client-Centric Systems Analyst at (Alberta)
🏢 F12.net
📍 Alberta