Shape the customer experience at 7shifts as a Customer Service Agent, assisting restaurant clients in mastering our scheduling platform through effective communication and support. Engage with users via chat, email, and phone to solve their challenges.

As a Customer Service Agent, your role is pivotal for customer retention and satisfaction. You will leverage your technical support experience to communicate clearly, develop training materials, and identify customer needs. Your proactive approach will help restaurant teams thrive by maximizing the utility of our solutions.

Key Responsibilities:
• Answer customer inquiries across chat, email, and phone
• Produce educational content for effective product use
• Uncover opportunities for customers to leverage our platform




• Document recurring issues and communicate with relevant teams
• Join support team discussions for cooperative solutions

Requirements:
• 1-2 years experience in technical support
• Exceptional written and verbal skills
• Experience with web and mobile platforms
• Detail-oriented and resourceful in solving problems
• Aptitude for learning new product updates

Become a key contributor to customer satisfaction by delivering outstanding service and support as part of the 7shifts team.
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📌 7shifts Customer Service Agent (Saskatchewan)
🏢 7shifts
📍 Saskatchewan