Join the Town of Caledon as the Manager of Service Delivery, where you will spearhead customer service excellence initiatives. This leadership position combines strategy development with hands-on oversight.

Reporting to the Director of Corporate Services, the Manager will enhance service quality by leading a committed team and refining service delivery processes. The role includes managing contact centers, developing key performance indicators, and integrating customer insights through technology. Your leadership will be vital in driving service strategies that align with community needs.

Key Responsibilities:
• Oversee the Town’s service delivery platforms
• Create and execute customer service improvement strategies




• Develop KPIs reflecting service excellence
• Foster a culture focused on exceptional customer experiences
• Mentor teams in critical thinking and problem-solving skills

Requirements:
• 7+ years in customer service environments
• 3+ years in leadership roles
• Bachelor's degree in Business or similar
• Familiarity with AI and data analytics
• Flexibility to adapt work schedule

Lead the charge in enhancing service excellence at the Town of Caledon.
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📌 Caledon Service Delivery Manager Role (Ontario)
🏢 Town of Caledon
📍 Ontario