Join Riverside Natural Foods as a Customer Service Expert, where your focus will be on managing customer orders and enhancing overall satisfaction. This role is critical in maintaining seamless operations and communication with clients.

As a Customer Service Expert, you will have the chance to build lasting relationships with customers while coordinating closely with internal teams for order management. Your proactive approach will help address service issues efficiently and ensure customer needs are met. A strong emphasis on teamwork and communication is key for success in this role.

Key Responsibilities:
• Oversee the entire order-to-cash lifecycle
• Act as primary contact for customer inquiries




• Coordinate with logistics and warehouse teams
• Investigate and resolve EDI and billing discrepancies
• Monitor and report on inventory issues

Requirements:
• 2-5 years in customer service or supply chain
• Preferred experience in food or manufacturing sectors
• Solid understanding of order fulfillment processes
• Knowledge of SAP and EDI systems
• Strong organizational and problem-solving capabilities

Utilize your customer-centric mindset to make a difference at Riverside Natural Foods.
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📌 Customer Service Expert at Riverside Natural Foods (Ontario)
🏢 Riverside Natural Foods
📍 Ontario