Elevate vehicle quality in the role of Quality Customer Protection Specialist at FCA Canada Inc., focusing on proactive issue resolution and customer satisfaction management.
You will be instrumental in safeguarding customer experiences by closely monitoring quality indicators and implementing effective corrective actions in manufacturing. Collaboration among cross-functional teams will be essential to drive improvements and resolve customer-related issues efficiently.
Key Responsibilities:
• Lead quality monitoring meetings for SQAM initiatives
• Assess customer quality performance indicators daily
• Address high-severity quality issues urgently
• Manage Global Issue Management records for concerns
• Ensure implementation of corrective actions and compliance
Requirements:
• Bachelor's degree required
• Five years of relevant experience essential
• In-depth knowledge of Plant systems
• Proficient written and verbal communication skills
• Willingness to work flexible schedule
Leverage your expertise in customer protection to significantly improve quality processes at FCA Canada Inc.
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