Join CHEP Canada as a Customer Support Manager and lead customer success initiatives in a energetic hybrid role. Focus on problem-solving, collaboration, and service excellence for a seamless supply chain.

This role centers on managing customer relationships, with a focus on Tier 1 and 2 accounts. You will act as the primary contact for customer inquiries and work to resolve complex issues quickly while maintaining high service quality. Your commitment to customer experience will help drive improvements and operational efficiency.

Key Responsibilities:
• Handle critical customer inquiries and service solutions
• Work with internal teams to resolve customer issues
• Ensure accurate billing and resolve discrepancies




• Analyze account performance and identify improvement areas
• Maintain comprehensive customer records in CRM systems

Requirements:
• Bachelor's degree or equivalent credential
• Experience in sales/service within a matrix organization
• Proven ability in key account relationship management
• Skilled in process optimization and continuous improvement
• Familiarity with ERP systems and data analysis

Leverage your customer service strengths to deliver outstanding support at CHEP Canada.
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📌 CHEP Canada Customer Support Manager (Ontario)
🏢 CHEP UK
📍 Ontario