Elevate consumer experience with McCormick Canada as a Consumer Affairs Supervisor. This supervisory role involves managing a team focused on exceeding consumer expectations in a collaborative, bilingual environment.

You will be responsible for guiding the Consumer Affairs Specialists both internally and externally, ensuring they have the tools needed to provide exceptional service. Your leadership will influence key performance indicators while enhancing relationships with vendors and internal stakeholders, particularly in QA and marketing. This position champions McCormick’s commitment to quality and consumer satisfaction.

Key Responsibilities:
• Oversee daily operations of the consumer affairs team
• Solve complex consumer issues and escalations




• Ensure compliance with policies and departmental standards
• Deliver consumer insights through careful data analysis
• Engage with vendors to optimize consumer service

Requirements:
• Bachelor’s Degree in Customer Service, Marketing, or related field
• 5+ years of qualified customer service experience
• Bilingual capabilities in French and English
• Understanding of QA processes and consumer affairs
• Expertise in CRM and communication strategies

Foster consumer satisfaction and effective team dynamics at McCormick, ensuring high standards across all interactions.
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📌 Supervisor for Consumer Affairs at McCormick (Ontario)
🏢 McCormick, Incorporated
📍 Ontario