Elevate customer journeys as a Strategic Customer Success Manager at 3rdRisk in Vancouver. Lead onboarding, foster long-term value, and build actionable playbooks for team success.

This role focuses on transforming the customer experience by managing onboarding and ensuring clients achieve their desired outcomes quickly. Your responsibilities include conducting regular check-ins and shaping the overall Customer Success strategy. Engage actively in creating repeatable processes that facilitate team growth and deliver consistent value to customers.

Key Responsibilities:
• Direct customer onboarding from initiation to configuration
• Develop and refine onboarding experiences with documentation
• Facilitate proactive customer interactions and QBRs




• Act as key contact for customer issues requiring resolution
• Collaborate with international colleagues to standardize processes

Requirements:
• Proven experience in customer success, onboarding, or related areas
• Excellent communication and relationship-building skills
• Self-starter with a focus on process improvement
• Comfortable within a small, energetic team setting
• Curiosity about third-party risk and compliance fields

Join 3rdRisk to make a tangible impact in customer success and project ownership.
#J-18808-Ljbffr

📌 Strategic Customer Success Manager Role (British Columbia)
🏢 Diligent
📍 British Columbia