Join TitanFile's mission in secure file sharing as a Customer Success Manager in Toronto. Ensure client success and foster relationships in this full-time role.

In this mid-level Customer Success Manager role, you will be responsible for enhancing customer relationships and driving value from our innovative solutions. Your proactive approach will help manage renewals, address client needs, and mitigate potential churn. A strong passion for technology and customer service excellence will empower you to make a significant impact.

Key Responsibilities:
• Maintain stakeholder relationships for value recognition
• Ensure customer satisfaction to uphold revenue
• Proactively address at-risk clients for retention
• Facilitate renewals and customer check-ins regularly
• Convey customer feedback for product insight

Requirements:
• University degree (bachelor) mandatory
• At least 2 years in customer-related roles in SaaS
• Proficient in English communication
• Experience managing customer accounts effectively
• Strong skills in organization and multitasking

Drive client engagement and satisfaction with TitanFile’s cutting-edge approach to secure file sharing.
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📌 Customer Success Manager at TitanFile (Ontario)
🏢 TitanFile
📍 Ontario