Elevate your career as a Client Services Account Manager and Team Lead at GreenShield. In this hybrid role, balance hands-on account management with motivating team leadership.
Reporting to the National Director of Growth & Client Service, you will manage client relationships and lead a team of Account Managers. Your responsibilities include handling renewals, driving sales growth, improving retention, and facilitating client engagements. You'll also oversee training initiatives, provide escalation support, and directly contribute to the strategic direction of the Account Management team.
Key Responsibilities:
• Manage a dedicated book of business for optimal retention
• Lead client meetings and present comprehensive benefit reviews
• Drive profitability and integrated sales growth targets
• Oversee onboarding and training for new Account Managers
• Collaborate with Business Development for client deliverables
Requirements:
• Experience in client-facing roles and solid leadership
• Post-secondary degree in Business or relevant discipline
• Knowledge of health and dental underwriting
• Excellent communication and problem-solving skills
• Valid driver's license and travel capability
Make a significant impact at GreenShield through effective leadership and strategic account management.
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