Join Amica as an ITSM Analyst to manage ServiceNow operations and enhance IT service delivery processes. This full time contract position offers a chance to impact customer satisfaction positively.

The ITSM Analyst role is located at the Amica Support Office in downtown Toronto for a 12-month contract. The successful candidate will be responsible for administering the ServiceNow platform and ensuring effective management of IT services, from incident to change management. Candidates should have a solid foundation in ITIL and ServiceNow practices.

Key Responsibilities:
• Administer and enhance ServiceNow functionalities
• Lead governance for IT Service Management processes
• Provide application support and troubleshooting
• Manage incidents, requests, and change management
• Generate and review reports to improve services

Requirements:
• Bachelor's in information systems or related
• At least 3 years' experience in ServiceNow
• Certified in ITIL foundations V3 or higher
• Strong analytical and organizational skills
• Demonstrated project management experience

Make a difference in IT service management while working with a dedicated team at Amica Support.
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📌 ITSM Analyst Role at Amica Support (Ontario)
🏢 Amica Senior Lifestyles
📍 Ontario