What is the opportunity?
Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC

Job Description
Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC

What will you do?

Provide second or third level support for the mobility infrastructure

Analyze and troubleshoot medium to high complexity mobile issues on Android and iOS devices

Collaborate on and contribute to initiatives that enhance overall mobile support operations

Establish strong working relationships with internal support partners to facilitate identifying and action on known issues, incident trends, or emerging patterns

Initiate knowledge articles for trending incidents to facilitate self-serve remediation

Collaborate with peers to follow-up with suppliers on open problem cases, enhancement requests, and planned activities

Prioritize regularly to effectively and efficiently respond to business and operations needs

What do you need to succeed?
Must-have

Strong Mobile Device Management (MDM) experience. E.g. Microsoft Intune, IBM MaaS360, VMware AirWatch / Omnissa Workspace ONE

Knowledge and support experience with iOS and Android operating systems

Knowledge and support experience with Mac OS

Strong verbal and written communication skills

Strong problem solving, decision making,



research, and analytical skills

Nice-to-have

Enthusiasm, an aptitude for learning, and the willingness to make a difference

Ability to work well within and across teams

Ability to identify and discuss technical issues

Ability to take personal initiative (i.e., determining and launching new ideas and approaches)

Technical writing and system documentation

Sound knowledge of RBC IT internal and ITSM processes

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and adaptable benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options

Opportunities to do challenging work





Opportunities for overtime

Opportunities for on-call support rotation

Job Skills
Analytical Thinking, Apple Macintosh, Customer Service, Enterprise Mobility Management (EMM), Group Problem Solving, Mac OS Support, Mobile Device Management (MDM), Mobile Operating Systems, Mobile Support, Mobile Telephones, Personal Initiative, Teamwork, Troubleshooting

Additional Job Details
Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-10

Application Deadline: 2026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Senior Technical Analyst (Ontario)
🏢 RBC
📍 Ontario