Join BioRender as a Customer Success Manager focused on the Mid-Market sector, optimizing customer experience and driving growth from the comfort of your home. Your role will emphasize partnerships with scientific and operational leaders to foster a collaborative workplace.

This mid-level position involves cultivating relationships and managing a portfolio that seeks renewals and expansions in alignment with customer needs. You will have the autonomy to strategize and engage customers, ensuring they derive maximum value from BioRender’s platform. The ideal candidate enjoys an independent work style and thrives in ambiguity.

Key Responsibilities:
• Oversee a portfolio for customer renewals and retention
• Forge trusted partnerships with key stakeholders in science




• Actively identify growth opportunities and risks
• Align BioRender’s platform with scientific workflows
• Facilitate onboarding and training sessions for customers

Requirements:
• 3–5+ years of experience in Customer Success or related fields
• Proven record in managing customer relationships and growth
• Ability to engage diverse audiences effectively
• Strong familiarity with success metrics and analytics
• Willingness to travel up to 20% of the time

Drive customer engagement and outcomes while supporting BioRender's mission in the science community.
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📌 Remote Customer Success Manager at BioRender (Quebec City)
🏢 BioRender
📍 Quebec City