Join Klipboard as a Lead Customer Support Executive in Ontario, overseeing service operations and team performance. This role prioritizes client relationships and effective issue resolution in an office setting.

In this position, you will manage a team of customer service representatives, setting performance goals and coaching them for success. You'll ensure excellent resolution of customer queries, refine support processes, and manage inbound escalations. Engaging with both customers and internal teams will be key to your success in fostering a positive experience.

Key Responsibilities:
• Train and mentor Customer Support Representatives effectively
• Set goals and monitor customer service performance metrics




• Conduct one-on-one coaching for skill enhancement
• Manage customer escalations professionally
• Oversee the operational aspects of customer support

Requirements:
• Bachelor’s degree in a relevant field preferred
• 3+ years of customer service experience
• Previous supervisory experience is essential
• Familiarity with SaaS platforms required
• Solid leadership and communication skills

Lead Klipboard's customer support efforts and make a meaningful impact on client satisfaction.
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📌 Lead Customer Support Executive Klipboard (Ontario)
🏢 KERRIDGE COMMERCIAL SYSTEMS
📍 Ontario