Join Litmus as a Customer Success Account Manager, enhancing client relationships by managing renewals, adoption, and value realization in a fast-paced workplace. Drive real impact by optimizing customer outcomes through data-driven solutions.
This customer-facing role is key to the success of our strategy at Litmus. You will lead onboarding activities and ensure effective communication with stakeholders throughout the customer journey. By assessing account health and driving customer satisfaction, you will advocate for clients, ensuring their voices influence our product roadmap and service offerings.
Key Responsibilities:
• Establish ongoing relationships with customers and partners
• Guide customers through onboarding and transitions
• Respond to escalated support issues and feature requests
• Manage health assessments and feedback processes
• Oversee subscription renewals and account management
Requirements:
• 7 to 12 years in client-focused roles
• Excellent communication and coordination abilities
• Proven negotiation and upsell experience
• Capacity to work with diverse internal teams
• Knowledge of Salesforce or equivalent CRM tools
Bring your customer success passion to Litmus, helping teams thrive with actionable insights and superior support.
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