Join Mako's Customer Success team as a remote associate, utilizing your finance knowledge and communication skills to enhance client experiences across Canada.
As a top fintech firm, Mako is seeking a Customer Success Associate passionate about technology and finance. Your role will include managing customer relationships, tracking their adoption of our SaaS platform, and helping them discover new operational efficiencies through customized automation. You’ll ensure that our clients are not just satisfied but fully thrive with our software solutions.
Key Responsibilities:
• Cultivate and manage customer relationships successfully
• Assess customer usage and identify improvement opportunities
• Assist customers in adopting automation configurations
• Facilitate regular strategic reviews with clients
• Work with sales to explore additional product offerings
Requirements:
• Familiarity with wealth and finance sectors
• Bachelor’s degree in a relevant technical field from a Canadian university
• Robust enthusiasm and communication talents
• Capacity to absorb technical knowledge swiftly
• Fluency in French is advantageous
Be a key driver of success for Mako's clients and deliver exceptional fintech solutions.
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