CoreFactor is hiring an M365 Support Specialist for a contract position in the GTA, focusing on hybrid work environments. This role entails supporting Microsoft 365 tools while enhancing user experience.

Join the User Experience team to deliver operational support across various Microsoft 365 platforms such as SharePoint and Teams. You'll work closely with business stakeholders, translating their needs into effective technical solutions. Your role will include troubleshooting and providing guidance for both staff and citizen developers.

Key Responsibilities:
• Provide Tier 2 support for Microsoft 365 applications
• Troubleshoot and resolve user issues and service requests
• Create documentation and support materials




• Drive platform adoption and training initiatives
• Collaborate on compliance and governance reviews

Requirements:
• In-depth understanding of Microsoft 365 services
• Robust troubleshooting skills for enterprise platforms
• Knowledge of governance and security practices
• Experience with ticket management systems
• Ability to communicate effectively across teams

Enhance business operations and help shape the future of user experience with your IT expertise.
#J-18808-Ljbffr

📌 CoreFactorSupport Specialist Role (Ontario)
🏢 CoreFactor
📍 Ontario