Be a pivotal change agent at Specsavers as a Regional Training Manager for Ontario West. Lead training efforts that transform customer service delivery in our retail locations.
In this field-based role, you will work on an 18-month contract, requiring travel across stores in the Greater Toronto Area and Oakville. You will focus on the design and implementation of training programs that promote employee excellence and enhance customer experiences. Collaborating with various teams, you will ensure comprehensive training meets the energetic needs of the optical retail workplace.
Key Responsibilities:
• Build training programs and deliver workshops nationwide
• Assist new store openings with training support
• Encourage a culture of continuous improvement
• Collaborate with Regional Sales and other teams for initiatives
• Utilize metrics to assess training impact and improvement areas
Requirements:
• Experience in retail training, ideally in optical health
• Strong communication and facilitation skills
• Proven data analysis and reporting abilities
• Effective coaching and mentoring expertise
• Capacity to thrive in a fast-paced environment
Drive success and customer satisfaction through innovative training at Specsavers.
#J-18808-Ljbffr