Become a vital part of Western Financial Group as a Service Desk Analyst in Victoria, BC. In this full-time role, you will tackle IT support challenges and improve user experience daily.

This position focuses on providing front-line technical support to internal clients while managing service requests and incidents efficiently. You will collaborate with a talented team within an organization that emphasizes purpose and community well-being. Bring your customer service expertise to a company recognized for its commitment to wellness and inclusion.

Key Responsibilities:
• Deliver exceptional support for end-user incidents and requests
• Timely management of service tickets and documentation
• Respond to support requests via calls, chats, and tickets




• Guide clients effectively to resolve technical concerns
• Escalate issues to the relevant teams as necessary

Requirements:
• At least 1 year of experience in a customer service role
• Education in Computer Science or a related technology field
• Solid organizational and prioritization skills
• Effective multi-tasking capabilities under pressure
• Excellent communication skills, both written and spoken

Elevate your IT career with Western Financial Group, a true leader in community engagement and employee support.
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📌 Victoria Service Desk Analyst Position (British Columbia)
🏢 Western Financial Group
📍 British Columbia