The Broker Management Coordinator plays a key support role within BMO BrokerEdge, contributing to the efficient management, onboarding, and ongoing support of broker relationships. This position is responsible for administrative coordination across broker lifecycle processes, training oversight, compliance support, and handling escalated broker and client inquiries.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with multiple stakeholders.

Key Responsibilities
Broker Lifecycle Management

Support broker onboarding and offboarding processes, ensuring timely and accurate completion of all administrative requirements

Maintain and update broker records, documentation, and systems in alignment with internal policies

Coordinate with internal teams to ensure a seamless broker experience

Training & Compliance Support

Assist in the coordination and tracking of broker training programs (initial onboarding and ongoing education)

Ensure brokers meet required compliance standards and regulatory requirements

Maintain training records and support audit readiness

Escalation Management

Provide administrative support in resolving broker and client escalations

Assist with identity verification (IDV) processes and documentation review as required

Collaborate with internal partners to ensure timely issue resolution while maintaining a high level of client service

Operational & Administrative Support

Support day-to-day operational activities to improve team efficiency and effectiveness

Assist with reporting, documentation, and process tracking

Identify opportunities for process improvement and contribute to operational enhancements

Stakeholder Engagement

Build and maintain effective working relationships with internal stakeholders (e.g., compliance, operations, sales teams)

Act as a point of contact for administrative inquiries from brokers and internal partners





Support cross-functional initiatives to drive growth and operational excellence

Additional Responsibilities

Take on ad hoc projects and tasks as assigned to support business growth and strategic priorities

Core Competencies

Strong organizational and time management skills with high attention to detail

Ability to manage multiple priorities in a fast-paced environment

Excellent communication and interpersonal skills

Strong problem-solving abilities and sound judgment

Technical Skills

Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Experience working with CRM systems or internal workflow tools is an asset

Other Attributes

Team-oriented mindset with a proactive approach

Ability to handle sensitive information with discretion and confidentiality

Adaptability and willingness to take on new responsibilities

Salary: $36,000.00 - $54,500.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.



BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Positive in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach recent milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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📌 Broker Management Coordinator (Ontario)
🏢 BMO
📍 Ontario