Join our team as a Service Desk Analyst (L1), the frontline of IT support for end users. Deliver first-level technical assistance with hardware, software, and collaboration tools.

In the Service Desk Analyst position, you will serve as the primary contact for IT support, helping users troubleshoot issues with desktops, laptops, and Microsoft 365 services. You will be responsible for logging service requests, maintaining SLAs, and escalating complex incidents to higher-level teams when necessary, all while providing excellent user communication.

Key Responsibilities:
• Assist with technical support for desktops and mobile devices
• Troubleshoot Windows 10/11 and enterprise applications




• Provide support for Microsoft 365 services like SharePoint
• Manage password resets and MFA troubleshooting
• Log and track incidents in ITSM platforms

Requirements:
• 1–3 years in an IT helpdesk role
• Experience with Microsoft 365 user administration
• Understanding of basic Active Directory management
• Knowledge of networking fundamentals
• ITIL Foundation or CompTIA A+ certification is a plus

Support users by effectively troubleshooting their IT issues and improving service delivery.
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📌 IT Support Role: Service Desk Analyst (Ontario)
🏢 ValueMomentum
📍 Ontario