Provide exceptional customer support at Serco Canada Inc. as a Customer Service Agent focused on Ontario Driver’s Licence services. Assist applicants, evaluate documents, and ensure successful processing in this crucial role.
As a Customer Service Agent, you will evaluate applicants for Ontario Driver’s Licences and assess their identity documents. Your responsibilities include guiding individuals through Driver Examination services, conducting vision tests, and scheduling road tests. Enjoy a agile work environment where customer service excellence is paramount.
Key Responsibilities:
• Evaluate eligibility for applicants seeking Ontario Driver's Licences
• Conduct vision screenings and administer written knowledge tests
• Schedule and dispatch road tests for various licence classes
• Collect transaction fees and manage driver records
• Provide comprehensive information to applicants about services
Requirements:
• High school diploma or GED is required
• Successful completion of Customer Service Agent training
• Valid Ontario Class G driver’s licence
• Two years of demonstrated customer service experience
• Intermediate computer skills for various tasks
Utilize your customer service expertise to impact applicants' journeys while working with Serco Canada Inc. today.
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