Step into a rewarding IT Support Technician position with Red Rhino Networks in Abbotsford, BC. Work in a hybrid model, tackling diverse technical challenges while advancing your IT career.

In this full time Tier 1 role, you'll be the primary contact for clients needing assistance. Your responsibilities include diagnosing issues using a range of modern tools and ensuring high-quality documentation throughout the support process. Benefit from tailored growth opportunities, including a Personal Growth Plan designed to enhance your skills.

Key Responsibilities:
• Resolve technical tickets via phone and remote sessions
• Document solutions for team reference and improvement
• Operate with Autotask and N-able for monitoring




• Diagnose connectivity and software issues for clients
• Maintain clear communication with clients throughout interactions

Requirements:
• Comfort with Windows and Microsoft 365 environments
• Networking understanding for troubleshooting connectivity
• Excellent communication skills, both written and verbal
• Ability to legally work in Canada
• Flexibility to visit client sites as necessary

Bring your accountability and problem-solving skills to help clients thrive at Red Rhino Networks.
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📌 Tier 1 IT Support Technician Role (British Columbia)
🏢 Red Rhino Networks
📍 British Columbia