Join to apply for the Bilingual Customer Service Representative role at MT Talent Solutions Inc.
Mississauga, ON
Overview This role focuses on bolstering the company's customer service (B2B) initiatives, functioning as a customer intermediary and forming the central support structure within the organization. Its goal is to establish a standard of excellence through outstanding service and active support across departments, consistently striving to enhance efficiency.
What You’ll Do
Address inquiries through phone or email
Manage resolution of disputes
Collaborate with various departments to guarantee order completion
Process orders
Generate quotations for products
Act as an intermediary between the company and the sales team
Monitor orders and notify about unavailable stock
Qualifications
High school diploma required (post-secondary education is preferred)
Outstanding communication skills in English and French
Solid team player and communicator
Customer centric
2+ years of call center/customer service experience (B2B)
What You’ll Get
Competitive salary and 100% paid employer advantages (from Day 1)
Monday to Friday daytime work - no weekends, no evenings
A tight-knit and very positive team culture
Discount on company products
Free onsite parking and close distance to public transit
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