Job Title: Support Services Officer, Continuing EducationRequisition #: 26-0191Payband: GStarting Rate: $34.60Payband Range: $34.60 - $39.93Hours/Week: 35Posting Date: Friday, August 14, 2026Closing Date: Sunday, August 23, 2026 at 11:59 PM ESTVacancy Type: Support Staff - Full time Temporary Appendix D ContractPosition SummaryTemporary Full-Time Appendix D Support Staff, replacement contract position (3-month contract)The Support Services Officer (SSO) provides administrative, operational, and student support services for Continuing Education and Part-Time Studies. Working in a multi-campus environment, the incumbent delivers accurate, timely, and professional support to students, faculty, program leaders, and external partners.The SSO coordinates key academic and administrative processes, including faculty contracts, teaching assignments, course scheduling, budgeting, quality assurance activities, and program planning. As a primary point of contact for student and academic inquiries, the incumbent works collaboratively with Chairs, Program Managers, and college departments to resolve issues, improve processes, and support a positive student experience.Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 9:00 a.M. to 4:30 p.M., with three days on‐site at Conestoga's Doon campus, located at 299 Doon Valley Dr. in Kitchener, and two days remote.ResponsibilitiesAcademic and administrative operationsCoordinate and support academic administrative processes, including faculty teaching assignments, contracts, course scheduling,



and course outline reviewsDevelop and maintain program delivery schedules and semester course plans for assigned part‐time programsComplete course section loading and issue faculty contracts within assigned portfoliosSupport faculty onboarding activities, including participation in orientation sessionsRespond to inquiries related to College policies, procedures, services, and Continuing Education practicesReview and analyze data to support reporting, planning, budgeting, and operational decision‐makingPrepare annual and revised program budgets using enrolment and financial dataMonitor departmental email accounts and respond to inquiries in a timely mannerConduct labour market and competitor research to identify opportunities for new program offeringsProvide support to other areas during peak periodsStudent support and advisingServeas a primary contact for part‐time program inquiries and provide guidance on applications, registration, program pathways, and graduation requirementsMonitor student progression and provide accurate academic information to support goal attainmentFacilitate virtual student orientation sessions and information sessionsAssess and resolve student concerns and complaints within the scope of the role, escalating issues when appropriateTrack and communicate program structures, prerequisites, delivery methods, course sequencing, and credit equivalenciesDevelop individualized transition plans for students impacted by program changes, suspensions, or curriculum revisionsProtect the confidentiality and security of student records and informationQuality assurance and program promotionSupport program promotion through events, information sessions, social media content, newsletters,



and marketing materialsReview and maintain the accuracy of public program information across websites and promotional channelsCoordinate and document quality assurance activities, including Annual Program Reviews (APR) and Major Program Reviews (MPR)Prepare Program Advisory Committee (PAC) reports and related documentationParticipate in College committees, working groups, and special projects as assignedQualificationsA two‐year diploma in Business, Office Administration, Social Science or related field.Minimum three years of work experience in a customer‐facing role is required; preferably within an educational institution or community services environmentExcellent customer service and relationship‐building skills.Strong verbal and written communication skills, with the ability to interact professionally with diverse stakeholdersDemonstrated ability to prioritize work, manage multiple deadlines, and adapt to changing prioritiesStrong organizational, problem‐solving, and analytical skillsExperience collecting, analyzing, and reporting on dataProficiency in preparing professional reports, correspondence, and presentationsAbility to work independently while contributing effectively as part of a teamDemonstrated commitment to continuous improvement and service excellenceConestoga College is a leader in polytechnic education. Our career‐focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page. #J-18808-Ljbffr

📌 Support Services Officer, Continuing Education (Kitchener)
🏢 Conestoga College
📍 Kitchener