Become Hootsuite's Revenue Enablement Manager, leading initiatives to strengthen customer success post-sale teams. This role is pivotal in enhancing operational efficiency and driving long-term customer value.
Candidates must have over 8 years in customer success enablement or similar roles within SaaS. A comprehensive understanding of CS metrics and negotiation frameworks is required. Collaborate with various teams to build effective systems, offerings, and training that support CSM success and improve key performance outcomes.
Key Responsibilities:
• Maintain and develop strategic customer success documentation
• Build a coaching model using AI insights
• Ensure CSMs have the tools to showcase business impact
• Foster cross-functional teamwork to streamline processes
• Track and report on enablement success metrics
Requirements:
• 8+ years in customer success enablement or management
• Proficient in Salesforce and Gainsight
• Experience with AI-driven customer success methodologies
• Exceptional ability to train and facilitate workshops
• Team-oriented approach to solution-seeking
Lead revenue enablement efforts that substantially enhance customer satisfaction and retention at Hootsuite.
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📌 Revenue Enablement Manager for Customer Success (British Columbia)
🏢 Gofractional
📍 British Columbia
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