Elevate your administrative skills as a Document Clerk with FCT in a hybrid environment. Manage mortgage documents, assist clients, and support your peers with precision.

FCT is seeking a detail-oriented Document Clerk to oversee various administrative tasks. You will be the document expert, responsible for processing incoming mortgage documents, providing support through phone calls, and monitoring multiple workflows. Multitasking in a fast-paced setting will be essential to this role, ensuring high-quality service aligned with FCT standards.

Key Responsibilities:
• Process mortgage loan document packages efficiently
• Escalate data discrepancies to management for resolution
• Handle inbound/outbound calls and manage mailboxes




• Provide accurate responses based on client needs
• Identify trends for improving customer experience

Requirements:
• Solid customer service experience (minimum 6 months)
• Proficiency in Excel, Outlook, and Word
• Excellent communication and interpersonal abilities
• Detail-oriented mindset in a fast-paced environment
• Ability to safeguard confidential information

Bring your customer service expertise and administrative strengths to FCT and enhance our document processing team!
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📌 Document Clerk at FCT - Hybrid Role (Ontario)
🏢 FCT
📍 Ontario