Elevate your career as a Customer Operations Specialist with Ricoh, focusing on Managed Document Services. This role combines client interaction, fleet optimization, and KPI analysis to enhance service delivery.

As a Customer Operations Specialist I, you will deliver Ricoh Managed Document Services in office at client locations while ensuring service level agreements are met. Your responsibilities include fleet optimization analysis, documenting procedures, and managing consumables inventory. You will analyze KPIs and recommend operational improvements to enhance customer satisfaction.

Key Responsibilities:
• Deliver Managed Document Services per client contracts
• Provide fleet optimization recommendations on technology




• Design and document customer processes and procedures
• Manage service levels and client communications effectively
• Analyze KPIs and report trends for improvements

Requirements:
• 2+ years in an administrative role
• Bilingual in French and English
• Proficiency in Microsoft Office, especially Excel
• Self-directed with excellent communication skills
• Access to a vehicle for client site meetings

Utilize your expertise in Managed Document Services to support Ricoh clients and enhance their operational success.
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📌 Customer Operations Specialist at Ricoh (Quebec City)
🏢 Jobtailor
📍 Quebec City