Reports to: Account Specialist, Campus Outfitters
Division: Retail
Location: U of T Bookstore, St George Campus
What You’ll Be Doing:
You'll support the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure timely order progression, data maintenance and inventory management.

Hourly Rate: $22.00

This is a current vacancy within our organization.

Key Responsibilities:
Customer Service, Sales and Support
Build relationships with customers through open and interactive communication via phone, email, or in person
Provide accurate product information and quotes to customers in a timely manner
Proactively manage assigned client accounts and inquiries from intake to resolution
Respond to customer complaints and provide appropriate solutions and/or alternatives
Support Campus Outfitters Manager and Account Specialist with new sales activities
Communicate with Trademark & Licensing to ensure brand standards are being met through mockups
Other related duties as assigned

Data Maintenance and Sales Processing
Create new SKUs and update existing SKUs in internal database and on the website
Create and submit purchase orders to external and internal vendors
Create and process sales order and invoices
Work with marketing and webs teams to set up, manage, and fulfill preorders
Liaise with web orders to help fulfill custom made orders and answer any customer/team questions
Organize and sort appropriate customer files, and order related data

Inventory Management
Liaise with the receiving department to manage inbound goods and outbound product
Follow up/track purchase orders through effective vendor communication




Process returns to vendors for damaged/defective merchandise within a timely manner
Liaise with the accounting department to ensure debits/inventory adjustments are completed by end of month
Compile and communicate damages for write-offs with inventory adjusters
Occasional lifting of product for order prep and storage organization

Education, Qualifications and Experience:
Post-secondary graduate or equivalent combination of education and experience
Minimum 2 years retail experience, customer service experience, or business development experience
Comfortable working in a hands‑on, physically demanding environment
Ability to lift/move/handle (up to but not exclusive) 50 lbs

Knowledge, Skills and Attributes:
Ability to prioritize tasks effectively
Ability to apply judgements to unfamiliar situations by referencing existing processes and adapting as needed
Provide high level of customer service
Excellent professional communication with internal and external stakeholders
Ability to thrive in a fast‑paced work environment
Intellectual curiosity and a commitment to continuous learning — a growth mindset
Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices





About University of Toronto Press
The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 recent scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.

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📌 Merchandise Assistant (Ontario)
🏢 University of Toronto Press
📍 Ontario