Join FIKA in London, Ontario as a Retail Experience Lead to drive customer satisfaction and team performance. Oversee daily operations while supervising staff and ensuring product quality.

In this pivotal role, you will manage the store's opening and closing duties, guide employees, and maintain high customer service standards. You’ll be responsible for addressing customer complaints, implementing sales strategies, and maintaining compliance. Your leadership will be essential in training your team and fostering a motivated environment.

Key Responsibilities:
• Activate and deactivate security alarms daily
• Assist customers, enhancing their shopping experience
• Educate staff on product knowledge and sales techniques
• Enforce policies and respond to customer inquiries
• Communicate changes in products and promotions

Requirements:
• Minimum 2 years of retail experience required
• High school diploma or GED required
• Proven customer service skills essential
• Transparent criminal record check necessary
• Provincial Cannabis Certification required

Lead by example at FIKA, nurturing a committed team and memorable customer experiences.
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📌 FIKA Retail Experience Lead Position (Ontario)
🏢 FIKA Herbal Goods
📍 Ontario