Play a key role at Fidelity as a Client Experience Specialist. This full time position combines hybrid work with the opportunity to advance client product adoption and support.
The Client Experience Specialist works directly with the Digital Product Development team at Fidelity. You will be the main point of contact for clients, guiding them through understanding and using the application effectively. Your role involves both customer onboarding and ongoing support to ensure a seamless client journey.
Key Responsibilities:
• Serve as first contact for prospects and clients
• Address client queries related to product usage
• Support onboarding processes and initial client setup
• Troubleshoot user issues and collaborate with teams
• Promote product adoption and encourage client engagement
Requirements:
• Work authorization for Canada is mandatory
• Experience in a client-facing role
• Excellent communication and online interaction skills
• Flexibility to work in a hybrid model
• Dedication to improving client satisfaction and support
Influence client success and drive application usage as part of the Fidelity team.
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