Lead customer-centric payment operations at Klir in Toronto. This hybrid role focuses on operational efficiencies for utility payments and partner integrations.
As the Payments Operations Manager within Klir Connect, you will spearhead the launch of innovative payment solutions for utilities. This role requires both a methodical approach to daily operations and an ability to enhance the customer experience. You'll build structured processes from existing practices while ensuring smooth payment operations for diverse service providers.
Key Responsibilities:
• Define and manage merchant account onboarding procedures
• Ensure day-to-day Stripe payment operations run efficiently
• Handle reconciliation for payments and address discrepancies
• Lead onboarding of new utilities onto Klir Connect
• Integrate payment-related support into customer channels
Requirements:
• Proven experience in financial or operations roles
• Detail-oriented with solid reconciliation skills
• Ability to navigate ambiguity in early-stage settings
• Proficient in cross-team engagement
• Experience with customer-facing roles is beneficial
Contribute to Klir's mission in delivering exceptional payment solutions and building long-term utility partnerships.
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