Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction Robertson is seeking a skilled Business Analyst - IT III to join our client in support of an existing vacancy.
Contract Period 19 months
Pay Rate Starting form $54 per hour
Location Toronto, ON
Location Type Hybrid
Business Hours Monday-Friday, Core business hours
Job Responsibilities Collaborate with cross-functional teams to design and optimize business processes, ensuring they align with industry best practices
Lead workshops and facilitate meetings to gather requirements and transform them into actionable system configurations
Provide advanced support for our business systems, ensuring their availability, performance, and reliability
Diagnose and resolve issues promptly, while conducting regular maintenance, updates, and upgrades to maintain optimal system performance
Assist in the seamless implementation and integration of business systems with other enterprise applications
Support project timelines, resources, and deliverables, ensuring successful system rollouts and smooth user experiences
Act as a key contact for business system vendors and service providers
Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure optimal support and performance
Evaluate and recommend new technologies to enhance our business functions
Develop and maintain reports, dashboards, and analytics to provide valuable insights into business activities and performance
Apply data analysis techniques to identify trends, opportunities, and areas for improvement, ensuring data accuracy and security within business systems
Provide ongoing support and training to system users,



addressing queries and troubleshooting issues
Develop comprehensive documentation and conduct training sessions to foster system adoption and proficiency
Experience & Qualification Requirements Bachelor’s in Information Technology degree required
Proven experience as an IT Analyst or similar role, with a focus on supporting business systems
Strong analytical and problem-solving skills with a keen attention to detail
Proficiency in data analysis and reporting tools
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Ability to manage multiple priorities and work effectively in a fast-paced environment
Experience with a variety of business systems and technologies
Familiarity with ERP systems and their integration with other business applications including eProcurement Systems (e.g., Ivalua) and Contract Lifecycle Management solutions
Certification in project management (e.g., PMP) or related fields
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion.
Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce.
We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.
We champion building a diverse and inclusive setting.

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📌 Business Analyst - IT III (Ontario)
🏢 RobertsonLtd.
📍 Ontario