Join Trolley as a Senior Customer Success Manager in a hybrid role, focusing on client engagement and technical support. Your deep understanding of the platform will enhance customer success.

In this role, you will manage key customer accounts, leveraging your SaaS expertise to troubleshoot complex issues and deliver tailored consultations. You'll collaborate with internal teams to optimize customer workflows and drive product adoption. Your ability to analyze customer patterns will shape Trolley's offerings while ensuring clients realize full value.

Key Responsibilities:
• Facilitate exceptional customer experiences through robust relationships
• Serve as a subject matter expert on Trolley’s products




• Monitor and analyze customer usage for actionable insights
• Resolve technical issues and ensure timely solutions
• Maintain documentation and share knowledge internally

Requirements:
• Several years in technical support or customer success
• Strong experience with enterprise B2B software
• Proven skills in troubleshooting complex API issues
• Excellent verbal and written communication skills
• Organizational skills for managing multiple tasks

Drive customer satisfaction and platform success as part of the Trolley team.
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📌 Senior Customer Success Manager - Hybrid (Ontario)
🏢 Trolley
📍 Ontario