Step into a leadership role with High Tide Inc. as the Retail Operations Assistant Manager at the East Lake store in Calgary SE. Combine team management with customer engagement to achieve business goals.
As a key player in our retail operations, you will report to the Store Manager, assisting in directing all store activities. This is a full time, permanent role for candidates with a minimum of three years in retail and two years in a supervisory capacity. You'll be responsible for overseeing daily functions, staff training, and ensuring top-notch customer service.
Key Responsibilities:
• Manage the daily operations of the store
• Supervise staff when the Store Manager is unavailable
• Support staff development through training and performance reviews
• Ensure adherence to health and safety regulations
• Address and resolve customer concerns promptly
Requirements:
• Valid SellSafe Certification required
• 3 years of retail experience essential
• 2 years in a supervisory role required
• Proven skills in customer service and conflict resolution
• Adaptable to varying work shifts and locations
Play a vital role in driving customer satisfaction and operational excellence at High Tide.
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