Manage production support and incident resolution as a Support Analyst in a financial institution, focusing on AWS technologies. Play a crucial role in ensuring seamless mortgage and loan workflows through API management.

You will be responsible for overseeing production support, engaging in daily incident management, and collaborating with engineering teams to resolve issues. This role demands strong problem-solving capabilities and organizational skills to handle the production backlog effectively. Understanding APIs and hands-on AWS experience are essential as you work to improve resolution processes and communication across teams.

Key Responsibilities:
• Own all aspects of production incident management
• Triage production issues affecting APIs




• Oversee and manage the production support backlog
• Investigate issues to find root causes
• Partner with engineers for effective issue escalation

Requirements:
• Background in production or application support
• Hands-on experience with AWS
• Skilled in API troubleshooting
• Robust organizational capabilities
• Experience using AI coding tools in investigations

Leverage your skills in incident management to support a high-performance lending technology team.
#J-18808-Ljbffr

📌 Production Support Analyst - Lending Technology (Ontario)
🏢 Releady
📍 Ontario