Transform your technical skills into impactful solutions as an IT Technical Support Specialist at O'Dell HVAC Group. Provide essential support that enhances our operational effectiveness.

As an IT Technical Support Specialist, you will play a crucial role at O'Dell HVAC Group, supporting technology that drives our success. Collaborating with the VP of Technology, your responsibilities will encompass troubleshooting IT issues and assisting employees across various locations. With a focus on system administration and user experience enhancement, your expertise in both French and English will be vital.

Key Responsibilities:
• Provide Tier 1 and Tier 2 support across all business offices
• Troubleshoot and maintain desktops, laptops, and network services




• Facilitate user account management during onboarding processes
• Assist in technology project implementations and vendor coordination
• Maintain accurate documentation of IT assets and procedures

Requirements:
• Post-secondary qualification in computer science or equivalent
• 1-2 years in a technical support role
• Hands-on experience with Microsoft 365 strongly preferred
• Familiar with automation and emerging technologies
• Excellent communication and problem-solving skills

Support the technology that empowers our team by becoming an essential part of O'Dell HVAC Group.
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📌 O'Dell HVAC Group IT Technical Support (Quebec City)
🏢 O'Dell HVAC Group
📍 Quebec City