Elevate your career with Ricoh as a Customer Operations Specialist. This role focuses on managing document services, ensuring client satisfaction, and analyzing operational KPIs in a client-facing environment.

As a Customer Operations Specialist I, you will be integral to delivering Ricoh Managed Document Services at a customer site. Your responsibilities include fleet optimization, assisting in solution design, and ensuring compliance with established SLAs. Robust communication skills in both French and English are essential for this position.

Key Responsibilities:
• Deliver Ricoh Managed Document Services on-site per client specifications
• Conduct fleet optimization analysis for technology improvements




• Assist in designing processes and documentation for customer support
• Analyze KPIs and recommend operational improvements
• Collaborate with the Help Desk on service-related issues

Requirements:
• Minimum 2 years in an administrative role
• Post-secondary education or relevant certifications
• Proficient in MS Office, especially Excel
• Access to a vehicle for client meetings
• Strong professional communication skills

Utilize your expertise in customer operations and document services with Ricoh, ensuring client satisfaction and excellence.
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📌 Customer Operations Specialist at Ricoh (Quebec City)
🏢 Ricoh Americas
📍 Quebec City