FortisBC seeks a skilled Team Manager for its Contact Centre in Prince George, BC. This full-time temporary position emphasizes exceptional leadership and a customer-oriented approach.

As the Team Manager, you will guide and empower Contact Centre Representatives, ensuring they deliver superior service across all channels. Your responsibilities will include conducting performance reviews, developing coaching frameworks, and ensuring compliance with operational metrics. You will be instrumental in enhancing employee skills and optimizing customer service quality through training and systematic feedback.

Key Responsibilities:
• Direct leadership and empowerment of Contact Centre Representatives
• Ensure staffing levels meet operational demands




• Facilitate the handling of complex customer issues
• Establish and monitor performance goals for teams
• Engage in quality assurance and continuous improvement

Requirements:
• Bachelor’s degree or equivalent with 2-3 years experience
• Proven leadership and staff development expertise
• Understanding of the Utility Industry
• Solid problem-solving and customer service skills
• Demonstrated ability to manage work effectively

Take the lead in a role that emphasizes both customer satisfaction and team development with FortisBC.
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📌 Team Manager for Contact Centre Operations (British Columbia)
🏢 FortisBC
📍 British Columbia