Enhance Employer support at OMERS as an Employer Experience Specialist. This role emphasizes exceptional communication and technical savviness to aid Employers in navigating their pension experience.

In this agile role, you will be part of OMERS' Employer Experience Team, focusing on facilitating inquiries and administrative processes for over 1,000 Employers across Ontario. With a supportive learning environment, you’ll develop your technical expertise in pension systems and increase your ability to provide timely and accurate support. You will also collaborate closely with internal teams to ensure satisfaction and streamline processes.

Key Responsibilities:
• Act as the primary contact for Employers through various channels
• Process transactions using OMERS technology effectively




• Resolve escalated inquiries and maintain service levels
• Follow up on Employer submissions for completeness
• Work collaboratively with peers to enhance service delivery

Requirements:
• Minimum 2 years in a customer service or pension role
• Strong communication and interpersonal skills
• Ability to maintain composure under pressure
• High integrity and discretion with sensitive information
• Eagerness for continuous learning and personal growth

Join OMERS and help shape the future of Employer experiences in Ontario's pension landscape.
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📌 OMERS Employer Experience Specialist Role (Ontario)
🏢 Socket.dev
📍 Ontario