Join Canada Life as a Senior Distribution Digital Support Specialist to enhance user engagement through technology. Deliver exceptional support to a vibrant user base in this one-year contract.

This role focuses on understanding user needs and ensuring they excel with our Salesforce system. You will leverage your skills in troubleshooting and training to improve user experiences, fostering a productive work setting. Your success will depend on clear communication and outstanding service.

Key Responsibilities:
• Master Canada Life's tailored Salesforce and its features
• Analyze user feedback to refine technology offerings
• Conduct troubleshooting and user training sessions
• Ensure exceptional customer service through various channels
• Maintain detailed records using the ticket tracking system

Requirements:
• Bilingual in French and English
• Help Desk or Service Desk experience an asset
• Familiarity with Salesforce and CRM tools
• Proficient with Microsoft Office applications
• Demonstrated ability to resolve issues effectively

Improve user efficiency with your support skills at Canada Life!
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📌 Senior Distribution Support Specialist Role (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario