Join Sofina as a Customer Claims Analyst, where you will investigate claims and drive solutions to enhance customer satisfaction. This role emphasizes root cause analysis and collaboration across departments.
Reporting to the Manager of Customer Claims, you will analyze customer claims while ensuring prompt resolution and filing of disputes. This position requires expertise in the consumer packaged goods setting and excellent analytical skills, aiming to reduce noncompliance fines through effective communication with internal stakeholders.
Key Responsibilities:
• Monitor key KPIs to enhance customer experience
• Investigate claims and ensure proper backups are filed
• Prepare reports for weekly meetings with stakeholders
• Leverage tools to act on OTIF claims immediately
• Provide training to customer supply chain specialists
Requirements:
• Degree in Business Discipline with 1-3 years experience
• Understanding of the CPG environment
• Proficient in MS Office applications
• Strong verbal and written communication skills
• Excellent analytical and negotiation skills
Enhance customer satisfaction through claims resolution and collaboration as a critical part of Sofina's team.
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