Elevate customer experiences at Speedo as a Customer Operations Specialist, responsible for order management and client interaction. This hybrid role ensures timely fulfillment and outstanding service.
In this position, you will manage a set portfolio of accounts while collaborating with internal teams like sales and credit. Your responsibilities include processing orders, returns, and optimizing the customer journey. Robust relationship management with retailers and attentive issue escalation will be key to your success in this role.
Key Responsibilities:
• Handle daily order management for sales rep accounts
• Process returns and assist with customer inquiries
• Work across functions to meet order requirements
• Manage relationships with retail partners and buyers
• Analyze order reports to identify trends
Requirements:
• 1-2+ years of experience in customer service
• Familiarity with Wholesale Operations preferred
• Proficient in Microsoft Office suite
• Excellent communication and follow-up skills
• French language skills are advantageous
Utilize your customer operations expertise to support Speedo’s mission of making swimming an enjoyable experience for everyone.
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