Join Felix, a pioneering digital healthcare company, as a Remote IT Systems Engineer. Support IT operations while enjoying the flexibility of remote work and occasional in office visits in the Greater Toronto Area.

This role focuses on providing IT support, managing SaaS applications, and collaborating with IT leadership at Felix. You will troubleshoot hardware issues and resolve helpdesk tickets, ensuring smooth operations across Mac and Windows environments. Comprehensive communication skills and independent work style are essential for success in this position.

Key Responsibilities:
• Provide L1/L2 support for Mac and Windows users
• Manage helpdesk tickets in Jira with clear communication
• Perform onboarding and offboarding tasks across multiple platforms




• Troubleshoot hardware and software connectivity issues
• Maintain IT documentation and optimize processes

Requirements:
• 1–3 years of IT support or engineering experience
• Experience with SaaS platforms like Google Admin and Slack
• Strong troubleshooting skills for software and hardware
• Knowledge of basic networking and access management
• Valid driver's license for local travel in GTA

Elevate your IT career with impactful support at Felix, enhancing digital healthcare experiences across Canada.
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📌 Remote IT Systems Engineer at Felix (Ontario)
🏢 Felix
📍 Ontario